Technical Support

These pages are available for you to view using Windows and Real media technologies

Required software

In order to see the content properly you'll need to make sure that you have the necessary plug-in installed. If you haven't got them you can easily download and install them for free here:

Click for Windows software

Click for Real player software

Support information

Technical details and configuration tips are available from the software developers, and viewers are encouraged to use the resources available:

click for Real Player support

Click for Windows Media Player support 

This web cast has been optimised for the following browsers:

• Internet Explorer v5.5 upwards for PC and v5.24 for Mac
• Netscape v6.0 upwards for PC and up to v7.0 on Mac
• Firfox & Mozilla on PC and Safari 1.2.3 on Mac

Viewers with other browsers may not see the entire page and may not be able to use all aspects of the broadcasts functionality

NOTE - If in doubt make sure your web browser and plug-ins are all fully up to date.

Network Requirements

We recommend that viewers use the fastest possible internet connection available to them, and a broadband class of connection (DSL, Cable or leased line) will provide the best viewing results.

If you are accessing via a corporate firewall, ask your Network administrator if the firewall is configured to receive streaming media content and make sure that the proxy settings are correct.